Question 1

How long do results take?

Accepted Answer

Most routine laboratory results are ready within 24 to 48 hours. DNA testing results are typically issued within 5 to 10 working days, depending on the type of test requested.

Question 2

Do I need an appointment?

Accepted Answer

Walk-ins are welcome during business hours, but booking an appointment guarantees a shorter wait and dedicated time with our collection team.

Question 3

How accurate is DNA testing?

Accepted Answer

Our DNA testing achieves an accuracy of 99.99% or higher for inclusion of paternity and 100% for exclusion, using internationally validated methods.

Question 4

What should I bring?

Accepted Answer

Please bring a valid ID or passport, your referral form if you have one, and a medical aid card where applicable. For legal DNA tests, all participants must bring identification and children's birth certificates.

Question 5

How do I receive my results?

Accepted Answer

Results are released confidentially via secure email, collected in person at the laboratory, or sent directly to your referring doctor.

Question 6

Is my information confidential?

Accepted Answer

Absolutely. All samples, results and personal details are handled under strict confidentiality and POPIA-compliant protocols.

Question 7

Can children be tested?

Accepted Answer

Yes. Children of any age can be tested with the consent of a parent or legal guardian. DNA sampling for children uses a painless cheek swab.

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Frequently Asked Questions